MCTC Bookstore Return Policy

Summer Term 2010

• Books purchased between 7/28/10-9/3/10 may be returned before 9/3/10.
• Books purchased after 9/3/10 are non returnable.

General Policy

• No returns without original sales receipt or web invoice. (This includes financial aid and third party returns.)
• Shipping/handling charges are non-refundable.
• Sales receipts (third party and financial aid) may be looked up and regenerated for a $10 fee.
• Sales receipts (credit cards and checks) may be looked up and regenerated for a $20 fee. This will require a form with an exact transaction date to be filled out. This also requires 24 hours for processing. The $20 is non refundable even if the transaction is not located on the transaction date indicated by the customer.
• New books must be returned in original condition, free from any writing, highlighting or creases.
• New textbooks returned in "used" condition may be eligible for return at a reduced rate of a used book at the discretion of the bookstore employee. Shrink wrapped textbooks and course packets must be returned unopened in original shrink wrap.
• Shrink wrapped textbooks which are returned are subject to a $20 re-wrap fee if all bundled items are returned in original condition.
• If items are missing or not in original condition the textbook cannot be refunded.
• Opened course packets are non-refundable.

General Merchandise must meet the following criteria:

• General Merchandise returns must be made within 10 days of purchase.
• General merchandise may be returned only if in original condition and with original tags attached.
• Items not in original condition or without original tags are not returnable.
• Customers will need to contact vendors regarding damaged or defective products under vendor warranty. The bookstore is not responsible to contact vendors on the customer's behalf.
• Absolutely no refunds during final exam week.

Non-Refundable Items

1. Sale merchandise
2. Study aids, study guides and testing guides
3. Umbrellas and Ponchos
4. Theatre Tickets
5. Kits
6. Open plastic-wrapped or blister-packed merchandise/textbooks
7. Computer software/hardware
8. Bus cards/Go To Passes
9. ANY item that was a "Special Order" for you
10. Fees (printing, campus card replacement, receipt look-up, etc)